Comments on: Prepaid Upside Visa Card For Teens

By: gina

gina — Thu, 02 Feb 2012 23:09:32 +0000

I have upside card and just had my husbands tax returns sent to my card. well the day after they froze my account and said it was possibly fraudulent. well now the only way i can unfreeze my account is if i fax my id, ss card, a utility bill, and my husbands w-2’s. wtf?!?!?! I should have to do any of that. It is my husband and i don’t care if they say its not allowed. what is this, my parents telling me i can’t do something? I already sent a complaint to the BBB, but now my kids are suffering because they froze my account.

By: Do not believe a word

Do not believe a word — Tue, 08 Nov 2011 03:39:01 +0000

Terrible customer service, feel completely scammed by upside, will be alerting law enforcement (money transferred over 10 days ago still has not been made available).

By the way, don’t trust any of these supposedly helpful sites for consumers to choose a good prepaid card. It is just another means of advertising, and I am, apparently, a big sucker! Stay away and go with a company or bank you trust (not one you never heard of but all these Internet sites say is the best deal ….it sure is not from my experience)

By: DraftyBeer

DraftyBeer — Thu, 14 Apr 2011 14:20:38 +0000

I am having problems with this card company.
Still waiting for social security to deposit.
I use Mango and VIP Select and haven’t had any problems yet for 6 years.
I changed back to my other cards for next month.
I should have done some research on the Upside card first.
I found 1 complaint at Ripoff.com.
I did have a hard time understanding the Hindu agent.
I sent contact notices from inside my account but never got an e-mail answer on anything.
Maybe someone will find a way to get the Upside website removed.
Becareful so you don’t learn the hard way like me.
The mailing address is a PO Box in Florida.

By: Christian Howard

Christian Howard — Sun, 09 Jan 2011 21:32:56 +0000

HORRIBLE HORRIBLE HORRIBLE HORRIBLE!!!!!!! DO NOT GO WITH THIS CARD!!!! WORSE EVER!!!!! Ok here is the story. I had fradulant charges on my account so I had to call them to try to get the charges back ($2.99). When I called this first time they did all the stuff they needed to do to try to investigate it. They had to cancel my card to be able to send me a new one ($8.95). We did this on Nov. 23, 2010; here it was Dec. 8, 2010 and still no new card. Called them again to check on the status of this problem ($2.99) and they said well we sent it out so I don’t know what we can do instead of trying to see if they can he just said they can’t. I asked to talk to a supervisor like I have done plenty of times when I call, but again big suprise no supervisor was supposibly available to talk to. I hang up get online and email them. 2 DAYS LATER I FINALLY GET A RESPONCE!!!! They told me that all they can do is send me ANOTHER new card ($8.95). This was now Dec. 10, 2010. I demanded that they send it rush delivery so I will get it within 2 days because I had money just setting in my account that I needed to pay my rent and all my other bills so they wanted to charge me for that too ($15). Dec. 14, 2010 still nothing. I try to call them one more time to talk to a supervisor ($2.99) and when I get threw again there is no supervisor to talk to and I demand he gets one for me and he said he couldn’t that he tried what he could then hung up. So here I am even more pissed with them. I call back again to really rip them a new one telling them how I feel ($2.99) and again they hang up when all I said is that I am really tired of how they are treating there customers and then thats when they hang up. I finally get threw to them agian on Dec. 23, 2010 ($2.99) telling them still nothing on the rush delivery. We check my address; its all right nothing is with that. They try blaming the post office. We get a new one sent out for a third time ($8.95). Here it is now Jan 9, 2011 and I still don’t have a card. I have about $756 on my account after all my direct deposits and not being able to touch any of it and after all the charges that they charged me and REFUSED to refund me because of there mistakes I am down to $699.20. The amount that I was trying to dispute was only $50.23. I spent about $56.80 to get $50.23 back. That was a waste and Upside is not wanting to do anything about all the charges that they charged me for nothing. O and did I mention that the people at Customer Service barely know how to speak english. Yes thats right. There head office is in India. Here I am on Jan 9, 2011 with still no card at all. I am still waiting for a card. They do not know how to treat there customers with any respect. DO NOT GO WITH UPSIDE!!!!

By: Gilly

Gilly — Sat, 08 Jan 2011 04:31:16 +0000

This card does NOT build credit, but if it screws up it sure does take your credit down. They are useless. They charge you for breathing when you’re not supposed to around the damn card.

By: Michelle Smith

Michelle Smith — Sat, 04 Dec 2010 19:15:18 +0000

I ORDERED THIS CARD FOR MY MONEY FROM COLLEGE TO BE PUT ON IT.I NEVER RECEIVED THE CARD AND MY COLLEGE REFUND WAS ON IT.CALLED THEM THEY GAVE ME THE RUN AROUND ABOUT SPEAKING TO A SUPERVISOR FINALLY SPOKE WITH ONE THEY WAS TO RESEND CARD NEVER RECIEVED 2ND ONE.FINALLY I GOT THE CARD SENT TO ME BY EXPRESS MAIL I HAD TO PAY ALL THESE FEES AND A STOLEN FEE FOR A CARD I NEVER RECEIVED.BUT YET I RECEIVED THE ONE I PAYED FOR EXPRESS.THIS CARD SUCKS AND THERE CUSTOMER SERVICE PEOPLE FROM ANOTHER COUNTRY THAT YOU CANT UNDERSTAND.I WOULDNT ORDER THIS CARD FOR NO ONE.JUST A RIP-OFF

By: Brandi

Brandi — Sat, 19 Jun 2010 19:37:29 +0000

DONT GET THIS CARD! The fricken morons are based in INDIA. They are sooooooooooo fricken useless! They will charge you to CLOSE YOUR ACCOUNT! I right now have $800 in my account but my card was lost. They wont issue me a new card to my new address without faxing them papers I DO NOT HAVE. I did fax them a paper from the government that has my SS number on it and NEW ADDRESS…and the amount that THEY are depositing into my account for the past 4 months! SO WTF! Also I can access my account online but they wont send me a new card? These people are just INSANE! Plus the limit you can withdraw is so low. Its set like this so they can get $1.70 times like 3 for each withdrawl. My rent is 1200.00. I’ve got to make atleast 3 sometimes 4 withdrawls! Plus it takes me a few days to do this. I’ve contacted the FTC about this company. They are just eww. Oh and dont try and call customer service. Because what they dont tell you its .99 to check your balance and another 1.99 if you want to speak to someone!!! WHO CHARGES TO SPEAK TO CUSTOMER SERVICE….maybe it costs a lot of money to route my call to KEVIN who is working in INDIA! WTFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

By: Kimberly

Kimberly — Fri, 28 May 2010 22:16:15 +0000

This card charges fees and drafts these fees from the balance on your childs card. Not to mention they will continue to charge well have the balance had deminished, and the proceed to ‘Close” the account. I needed to at money to my childs card while she was out of town and was advised that I would have to set up another account. I do not recommend this card to anyone. There is a card out there that is perfect for your teen, “RushCard” there are not sign on or monthly fees with this card. All of the funds posted to this card will go directly for the use of the card holder.

By: Don

Don — Fri, 02 Apr 2010 17:27:23 +0000

I received an email from this company thanking me for applying and telling me my card would be processed in a few days. The thing is, I never applied. When I called to get information, they said “Please let me know your social security number to track this.” Um, no. I asked to speak to a supervisor, and got “I’m sorry, there is no supervisor on duty.” I’ve reported them to the attorney general. Sounds fishy — or rather, pfishy — to me.

By: Misty

Misty — Wed, 31 Mar 2010 17:40:29 +0000

This card never charged me the $29.95 annual fee you say charged you. Aaron G…it always takes up to 3 days for a bank transfer if you do it by using your routing and account number…ALWAYS…no matter which bank you use. I tried the card Russell Simmons promotes and boy did I get a rude awakening. The RUSH card charges fees up the whazoo! Every purchase, withdrawal, deposit has a fee. The Upside card is actually one of the few with little fees. I love it and have had my card for a while now with no problems. We’ll see…

By: Aaron G

Aaron G — Thu, 04 Mar 2010 21:27:01 +0000

This card is CRAP!!! DO NOT USE IT. They will take money from your bank account and will not post it to the Upside card for 3DAYS!! So DON’T get an Upside card. Customer service is worthless and foreign based. I am now going to my state Attorney General and file a Fraud report!

By: Van

Van — Thu, 04 Mar 2010 06:14:55 +0000

Terrible “customer service”. My daughter got an Upside card so I could send her money, and it worked fine for about 6 months; low fees, easy to load. Then for no apparent reason they flagged it as “potentially fraudulent” and it could no longer be loaded by any method. The notice on the website gave a number to call for resolution, but no one answered that number; the message said they would return a call within 24 hours and we left our callback number but they never called. We tried this twice and waited a week each time; no return call.

We e-mailed customer service and the form-letter reply just said to call the same number. We called the regular customer service number and they said we had to fax in multiple forms of ID including bank account info and utility bills (she was renting a room and had no utility bills). WAY too much hassle to fix THEIR mistake, so we cancelled the card. The only positive aspect was that they did refund the money left on the card without charging a fee.

To be fair, I’ve read reviews of other prepaid cards and found the same complaint about many: fine as long as there’s no problem, but as soon as there is a problem they don’t have a way to get it resolved.

By: Gail

Gail — Wed, 03 Feb 2010 22:37:12 +0000

DO NOT ever use an UPside card. My daughter was 16 and traveling internationally, so I thought it was worthwhile. It is FEE city: $29.95/year plus $2.50 to load from a credit card, $3.00 overdraft, etc. BUT WORST OF ALL – their ACH load from my bank account failed. They initiated two identical loads on the same day and I was out $200 because they could not track the duplicate load. RUN from this company!

By: Susie

Susie — Thu, 24 Sep 2009 00:23:45 +0000

I believe this is a geat card for my teen, Its better than her running around with my debit card from the bank and having someone rifle through her purse at school and steal the number and wipe out our checking acct. I have to send her to the store and sometimes she forgerts to give me back my card. I am not worried about her building credit yet she will in time. I just want to protect the money I send her to the store with. If I gave her cash she would be more inclined to spend it at school and someone may steal that too. Kids in the schools are sneaky.

By: Vicki

Vicki — Fri, 01 May 2009 17:50:13 +0000

They also have an Upside CLEAR plan that is FREE. the only fee is if you load it from a credit card. Otherwise if you load it from a bank account it’s free (it just takes a few days to hit).

By: Carl

Carl — Tue, 07 Apr 2009 14:39:34 +0000

I cannot believe some parents would prefer to give a credit card to their child just for the sake of saving $25! We all know how that works, they have no annual fee but they make tons of money on the APR….
By the way, Upside also has an entry level product without ATM access but no annual or monthly fee…This card is by far the best deal out there!

By: CardMaven

CardMaven — Wed, 01 Apr 2009 15:54:55 +0000

Geesh. Do you have any kids?

By: BloggingBanks

BloggingBanks — Wed, 01 Apr 2009 11:29:33 +0000

CardMaven,

I strongly doubt that this debit card builds credit history for anyone.
I still believe that $25 to pay is a lot since it doesn’t teach kids any responsibility. If you are not taught any responsibility by your parents, then your life will be very difficult. If parents kept the $25 and instead taugt their kids what’s right and what’s wrong, a co-signor card would be beneficial in for everyone.
If they don’t then the $25 is th first drop in the bucket of fees the family is going to pay.

By: CardMaven

CardMaven — Tue, 31 Mar 2009 14:30:16 +0000

Blogging Banks: Many parents don’t want to co-sign a credit card for their kids because they’re worried they won’t be responsible with it. They’ll overspend, fail to pay the bill, exceed the credit limit, run up big fees and actually hurt their credit score. This prepaid debit card is like a credit card with training wheels. Much less likely that first spin will result in skinned knees and big battles with kids who are already stressed about being away from home for the first time. Plus, there’s no way that your kid’s bad behavior will come back to hurt the co-signer’s credit score. Is that worth the $25 a year annual fee? Oh yeah.

By: BloggingBanks

BloggingBanks — Tue, 31 Mar 2009 13:45:07 +0000

That’s not a good deal. Only irresponsible parents would sign up for a card that charges them fees. A much better thing to do is open a card under the kid’s name with the parent as a co-signor. That way your kid builds credit history, and you have a much wider availability of no-cost credit cards..

Did I mention that I don’t like credit card fees? Paying Annual fees is not a smart thing to do.