Open An Account, Get A Free Camcorder

I recently opened an account with TD and it’s been one big headache. It can take up to 3-4 weeks to open because they mail out a signature card that you can only mail back, they will not let you fax it in…or you can go to a branch to have them fax it in, which I did. The hold on my funds was supposed to be lifted within 24 hours of receipt of signature card…three days went by and the hold was not lifted and I had a bill to pay. I called customer service and got a difficult person who would not give me a direct line to new accounts, she was a go-between, I was put on hold many times while she poorly communicated info to new accounts. After 25 minutes I demanded to speak directly to new accounts…they lost the fax of the signature card. It had to be resent from the branch or I had to mail it in. I was also told that the debit card issued from the bank did not show up in their records and was invalid. I now have to wait another 10 days for a new debit card to arrive.

So if you don’t have a branch nearby, expect to wait 10 days for your signature card to arrive, then another 10 days for it to get back to them for processing, then another 10 days for the debit card to arrive. Expect a month…that’s if they don’t lose your signature card.