February’s here, and that means it’s time to start thinking about filing your 2009 taxes.
If you have questions, or are looking for federal tax forms, here’s how to contact the Internal Revenue Service:
On the Internet: irs.gov has instructions and information on every tax topic, publication, and form. You can research questions, order forms and publications, view IRS bulletins and use interactive tools for making certain calculations.
By phone: Call 1-800-829-1040, or 1-800-829-4059 if you’re hearing impaired. Lines are open from 7:00 a.m. until 10:00 p.m. local time (Alaska and Hawaii follow Pacific time).
But if you call, be prepared to wait.
According to the National Taxpayer Advocate’s annual report, the IRS is swamped and hasn’t been able to keep up with the demand for information about new stimulus-related tax credits and deductions.
The IRS expects wait times will average 12 minutes and only 70% of people who call remain on hold long enough to talk to an agent.
In person: The IRS Web site will also locate the IRS Taxpayer Assistance Center nearest you.
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