Comments on: Banks Rein In Overdraft Fees To Appease Congress, Avoid Needed Regulations http://www.bankaholic.com/finance/banks-rein-in-overdraft-fees-to-appease-congress-avoid-needed-regulations/ Blogging about personal finance and economic policy Wed, 08 Feb 2012 15:02:04 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Kelly http://www.bankaholic.com/finance/banks-rein-in-overdraft-fees-to-appease-congress-avoid-needed-regulations/comment-page-1/#comment-29232 Kelly Fri, 26 Mar 2010 09:47:49 +0000 http://www.bankaholic.com/finance/?p=1264#comment-29232 I opted out of the fees at Chase on the 11th of this month. On the 24th I made a charge at a local grocery store which should have been declined (because I opted out) but instead overdrew my account by $1.60 so they charged me a $33 fee. After spending 30 minutes on the phone with them they still wouldn't remove the fee saying that I didn't enroll within 10 days of the purchase (which clearly I did--and I have dated secure messages on my online banking profile which the people you call say they cannot access which show as much) and then suggested the whole thing didn't go into effect until the 29th of this month and pointed to a PDF document with legal terms and conditions of the opt-out (you know the big legal document no one reads when they ask 'have you read this') but even THAT didn't say the 29th was the go-live date -- in fact it only mentioned the 29th related to something entirely different and the person on the phone said they couldn't look at the document with me! They said to bring all my documention into *my branch* and then maybe I could get it worked out. Thank you Chase. I opted out of the fees at Chase on the 11th of this month. On the 24th I made a charge at a local grocery store which should have been declined (because I opted out) but instead overdrew my account by $1.60 so they charged me a $33 fee.

After spending 30 minutes on the phone with them they still wouldn’t remove the fee saying that I didn’t enroll within 10 days of the purchase (which clearly I did–and I have dated secure messages on my online banking profile which the people you call say they cannot access which show as much) and then suggested the whole thing didn’t go into effect until the 29th of this month and pointed to a PDF document with legal terms and conditions of the opt-out (you know the big legal document no one reads when they ask ‘have you read this’) but even THAT didn’t say the 29th was the go-live date — in fact it only mentioned the 29th related to something entirely different and the person on the phone said they couldn’t look at the document with me! They said to bring all my documention into *my branch* and then maybe I could get it worked out.

Thank you Chase.

]]> By: Cara Dee http://www.bankaholic.com/finance/banks-rein-in-overdraft-fees-to-appease-congress-avoid-needed-regulations/comment-page-1/#comment-28732 Cara Dee Thu, 18 Feb 2010 18:13:14 +0000 http://www.bankaholic.com/finance/?p=1264#comment-28732 Im in a situation with Regions, where some fraudulant activity imposed 10, count em, TEN fees and overdrew my acct. Oh the fraud items were refunded, but not the FEES! How is my bank protecting ME? On my way to the BBB and FTC Im in a situation with Regions, where some fraudulant activity imposed 10, count em, TEN fees and overdrew my acct. Oh the fraud items were refunded, but not the FEES! How is my bank protecting ME? On my way to the BBB and FTC

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