KeyDirect Bank Reviews & Ratings
Posted On: 6/09/2008I just invested into Key (as a member, you earn a higher rate)
Great customer service as long as you follow up! I am a Key member so I started receiving interest the DAY AFTER after 2 phone calls!
Overall, it’s a decent time to invest. I’ve been waiting 3 months for rates to raise (particularly from Key)
Hope y’all lock in a great rate!
5 Stars if rate holds…
Posted On: 5/12/2008TAYLOR YOU ARE A MORON
Posted On: 5/10/2008opened an account several years ago, was getting over 5% now only 2.75. they told me it would not change when I opened the account. now they never told me that it did change. only good thing is this account is easy to work with on- line.
Posted On: 4/26/2008Service is excellent.Set up was a breeze.Rates are very good.I wired in 9:00am and Keydirect CSR called me by noon to let me know my wire was received and my accounts are funded and acrewing interest.Staff very Knowledgeable and friendly
Posted On: 4/06/2008Opened 2 accounts,Have to do changes by mail,calling will get you no ware.CSR will tell you OK but it wont change anything till its official by mail.I guess this can cut both ways,I know my money is safe heck I cant even get to it.I do have my intrest ACHed to my other bank no foul ups so far.
Posted On: 2/15/2008I opened a CD in January and received great customer service. I’ll post again with additional information soon when I get a chance.
Posted On: 2/12/2008Read carefully the huge spate of short, negative reviews below – all one-star. Many are clearly copied and pasted repeatedly. One guy is pissed, so you are seeing a low rating. Key did a fine job for me (see my posting just below – imhodudes). Not fair to trash people who are providing good service.
Posted On: 2/12/2008I really have no complaints here. I opened two accounts – a CD and money market. Their method of handling online accounts requires more phone calls than some other institutions, but they answer the phone quickly, are helpful and polite, and the calls are toll-free. I’ve definitely had worse experiences with setting up accounts at other banks. Hard to imagine what these masses of complaints from other reviewers are about . . .?? Not many places have these high longer term 5% rates now – I was with Virtual Bank when they were the highest, but they’ve dropped *way* down.
Bottom line for me: if you want a long term 5% CD (maybe a good idea, maybe not) then just give these guys a call and set it up. I’m going long term just so I don’t have to futz with some of my $$ for a while – it’s a drag going 90 days at a time to get other institutions’ highest rates which are not even as high as KeyDirect’s. Worst case, one year interest penalty if I decide to back out or need the money later.
Posted On: 1/27/2008They must have really hurt you for you to post all these negitive comments. I say screw um
Posted On: 1/27/2008They started out great but their customer service has declined recently.
Posted On: 1/27/2008Site is always down! Their site goes down everyday right around 10pm and the outage lasts for hours. I normally do all my banking late in the evenings and this is a serious problem.
Posted On: 1/27/2008Not worth it. And they never respond to your emails. I closed my account.
Posted On: 1/27/2008Poor bank with bad attitude. Just look at the shill in the next review.
Posted On: 1/26/2008It took me over 6 weeks to get this account closed. Total FUBAR here.
Posted On: 1/26/2008Two weeks ago, I called and was told our application was denied and would be getting a letter in the mail soon. On the 27th, I called again and was told by the first person that we were denied and that there is no way of knowing why until the letter comes (still have not received any letter). He suggested I try reapplying as an individual. When I applied as an individual
Posted On: 1/26/2008Nope, just bad service, current employee
Posted On: 1/26/2008Sounds like one Disgruntled (ex)employee is posting alot of BS here.
Posted On: 1/26/2008worst banking experience i’ve ever had. their bank to bank transfer process is extremely slow and if they suspend your bank to bank transfers impossible to reinstate it. i’m taking my banking elsewhere.
Posted On: 1/26/2008Its funny reading the previous review. Ive had literally the same identical experience as the previous post.
Posted On: 1/26/2008Just plain bad service and lying employees.
Posted On: 1/26/2008Wish I could rate them ZERO stars. Poor customer service. Website could be more intuitive.
Posted On: 1/26/2008Bait and Switch Bank. They lower the rate of current customers while giving new customers the high rate.
Posted On: 1/26/2008It took extremely long to open the account. Disinformation given at the phone, when discussing with several customer service reps. You may want to go with a different bank.
Posted On: 1/26/2008I just cancelled my account.
plus, the customer service is mediocre.
plus, the customer service is mediocre.
Posted On: 1/26/2008The customer service is poor. It was really hard to set-up the account, with alot of snail mail verifications. Even hard to close account (had to draw account balance to zero, then send a copy of my drivers license to actually close the account).
I established an account at this bank for the good rate, but also to show support for the Banks outreach to low/moderate income people. Sorry to say I closed my account and wont come back, even for a good rate.
Posted On: 1/26/2008Difficult to establish online access. Then found out that transfers out of the account are limited. They don’t tell you this upfront
Posted On: 1/26/2008They froze my account by accident thereby locking up over $65,000 of my money. I closed my account immediately as soon as their mistake was corrected.
Posted On: 1/26/2008I really Like this Bank 
Posted On: 1/26/2008Found this bank on bankguy blog,researched it found out its a huge bank.The phone service was OK.I got my three accounts open and funded without a hitch.
Posted On: 1/26/2008ACH`ed a large sum into a share cd all went very smooth, CSR Adam very helpfull.
Posted On: 1/25/2008Wish I could rate them ZERO stars. Poor customer service. Website could be more intuitive.
Posted On: 1/25/2008They will transfer you back and forth to different people who can’t help you and tell you to call another number. Never heard anything back from them after I signed up online, and I had to talk to 4 people before I could find someone who could tell me the status of my account. Everyone kept telling me, you need to go to your branch. (a) I signed up online, so why should I have to go into a branch? (b) this bank HAS NO BRANCHES in my state! What am I supposed to do, get on a plane and fly to a state that does?
Once, I was placed on hold for 10 minutes, then the CSR took my number and said he’d call back – never did. While in the process of setting up my transfer account, they closed my account because I didn’t transfer any funds yet!
I would stay away, this bank is an absolute nightmare staffed by utter and complete morons.
Posted On: 1/25/2008I’ve had a lot of trouble getting through. Are they always this bad?
Posted On: 1/25/2008The customer service people can’t answer the simplest of questions.
Posted On: 1/25/2008Can’t get worse than this one.
Posted On: 1/25/2008everything went smooth
Posted On: 1/25/2008never a problem …great service and rates
Posted On: 1/24/2008A complete nightmare. After putting in an application 3 weeks ago, Im still going through verification. Customer Service is a phone transfer hell.
Posted On: 1/24/2008poor service and hard to access your funds
Posted On: 1/24/2008incompetent!!! waiting 1 month just for the welcome packet and signature card. Id feel more confident with my money in a piggy bank.
Posted On: 1/24/2008Two months and still no welcome packet despite four calls. They withhold taxes on the interest, claiming I did not submit proper forms. Where are these forms? In the welcome packet they still have not sent me.
Posted On: 1/23/2008Worst Customer Service that I have ever encountered, takes months to get this mess straight.
Posted On: 1/23/2008Possibly the worst bank in the USA, rude, arrogant, incompetent jerks.
Posted On: 1/23/2008Slow, hard to deal with, & time consuming. This is the last online bank worth dealing with.
Posted On: 1/23/2008The last two times I dealth with KD, I received a survery call asking about their service. Like all online banks, easy to put the money in, very difficult to take it out. There are many rules (read whole bank section of patriot act to you) and a huge bunch of sneaky fees. The websites confuse one between the branches and the online bank. Same corp. but entirely different staffs. Rates are often best offered in a category but you must take a lot of time, listen to all rules and be aware locked in rates are possible. Mail in checks are easiest, get PO handstamp on envelope, it counts with KD. They operate with rules not like most internet banks. Also close out all states with branch banks unless you do business from forwarded address – a huge pain and hardly worth the effort. We have old accounts there so are accepted though NY is excluded from KeyDirect for new accts.
Posted On: 1/23/2008It’ll take you a month to 6 weeks to get things set up and then you have to deal with know nothing CR people. Stay awy
Posted On: 1/23/2008KeyDirect is horrible. THe positive reviews are from obviously bank employees.
Posted On: 1/23/2008These people are smoking crack
Posted On: 1/17/2008Interest posted no problem no tax with holdings as others have posted.Signed up for the 5 year 5.26%,added POD`s no problem, Canceled my monthly ACH xfer`s No problem. I have had no problems with this bank,Im so sorry for all the folks that are having such problems.Perhaps because this is actually two banks Keydirect and Keybank for all intent and purposes are separate entities
Posted On: 1/16/2008Possibly the best bank in the USA
Posted On: 1/16/2008Service is excellent.Set up was a breeze.Rates are very good.I wired in 9:00am and Keydirect CSR called me by noon to let me know my wire was received and my accounts are funded and acrewing interest.Staff very Knowledgeable and friendly
Posted On: 1/05/2008Deserves negative stars. It took over four months to get the account set up correctly. During this time they withheld taxes on interest claiming I had not returned paperwork. I did twice! They also lock you out of your online access if you make any change to the account like linking an outside account for ach transfers. A case study for how NOT to operate.
Posted On: 1/03/2008Possibly the worst bank in the USA, rude, arrogant, incompetent jerks.
Posted On: 1/03/2008By far this is the WORST bank I have ever TRYED to deal with. From trying to just open a simple online account. The CUSTOMER service is the WORST in the industry. The right hand has NO CLUE what the left hand is doing. STAY FAR AWAY from this imcompetent bank. I wouldnt put a PENNY in it.
There are many other banks to choose from.
Unless you like to HOLD and get TRANSFERRED constantly, find another one.
There are many other banks to choose from.
Unless you like to HOLD and get TRANSFERRED constantly, find another one.
Posted On: 1/02/2008Never dealt with a bigger bunch of no nothings from Supervisors down
Posted On: 12/29/2007The worst online bank that I ever dealt with. Very rude, phone transfers everywhere.
Posted On: 12/20/2007This bank is worse than dealing with the government. Itll take a month to get out of this mess.
Posted On: 12/17/2007incompetent people work here
Posted On: 12/14/2007Service in nonexistent.
Posted On: 12/13/2007Worst Customer Service that I have ever encountered
Posted On: 12/12/2007Service is excellent.Set up was a breeze.Rates are very good.I wired in 9:00am and Keydirect CSR called me by noon to let me know my wire was received and my accounts are funded and acrewing interest.Staff very Knowledgeable and friendly
Posted On: 12/04/2007Their external link process requiring phone confirmation is long and tedious. But overall I have to say that their service has always been excellent. Rates are very good. And most important, in these days of chaos in the industry they seem solid and still receive a good rating on Bankrate
Posted On: 11/24/2007Worst experience I ever had. It is now 30 days and I still cant make a deposit.
Posted On: 11/22/2007Nothing to be thankful for here. A lot of forms, runaround customer service, & holdups everywhere.
Posted On: 11/20/2007This site posted 5 stars when I left 1
Posted On: 11/19/2007Two months and still no welcome packet despite four calls. They withhold taxes on the interest, claiming I did not submit proper forms. Where are these forms? In the welcome packet they still have not sent me.
Go elsewhere.
Go elsewhere.
Posted On: 11/14/2007Possibly the worst online bank out there. If your time is important to you, go elsewhere.
Posted On: 11/12/2007I got may account number within one week by mail, but it took me a month to get checks, still no debit card.
However, after waiting all that time, I realized I could have gone online with the account number I received and signed up for online banking, which seem to work okay.
Transfers seem far easier to set up using outside accounts than using Key banks transfer feature, since Keybank requires telephone verification of each linked account. When I finally got through to them, I didnt have all the details of each account, and will have to call back. Annoying.
Posted On: 11/11/2007Rates good, service bad.
Each time you link a new account to transfer they lock you accont for verification purposes, then never call you, so you have to call them to reset online access. Most recently, online access has decided I am using a different computer and locks me out. Time to write a huge check and call it quits.
Each time you link a new account to transfer they lock you accont for verification purposes, then never call you, so you have to call them to reset online access. Most recently, online access has decided I am using a different computer and locks me out. Time to write a huge check and call it quits.
Posted On: 11/08/2007If they arent available in your state, all that youre missing is bad service and runarounds.
Posted On: 11/05/2007Not available in my state!!
Posted On: 11/02/2007Bad news even if they get your account opened within a month.
Posted On: 10/31/2007They have limited ACH transfer to/from external banks to 2000 per day. What a pain.
Also they do bait and switch: every year they rename their high yield account so advertised rate is only for the accounts with new name while rate on the old accounts is dropped. But you can see it only in the statements.
Posted On: 10/30/2007No worth it. Poor service
Posted On: 10/27/2007When I finally got my money out, they withheld 1 cent in taxes, then they pulled out 16 cents from my linked account. Incredibly bad.
Posted On: 10/25/2007watch out for these scammer bankers.
Posted On: 10/25/2007Weasels…
Posted On: 10/23/2007Bad news.
Posted On: 10/23/2007never used it before, so im neutral
Posted On: 10/21/2007Finally got my money out after 2 months of working on it. What good is a bank if it becomes a part time job just to deal with it? Im still getting some kind of form several times a week from them.
Posted On: 10/18/2007They have just gone down to 5.25 as of this week, but that is still not bad! I just signed up and am awaiting my welcome package. Its annoying to have to wait, but as long as its not several weeks to a month, thats ok. Im worried now, though, based on all the horror stories people have written below, but I will just keep my fingers crossed and hope that they are improving and not scam artists. So far, CS has been fine to me
Posted On: 10/17/2007Total Losers… Avoid at all costs
Posted On: 10/17/2007Great money market rate. Staff very helpful with all my questions.
Posted On: 10/17/2007So far so good. I signed up over the weekend. No problems. Everything going as planned.
Posted On: 10/16/2007i meant to put 1 (one) star there for my previous review, i made a mistake dealing with this bank first of all..
Posted On: 10/15/2007Beyond bad…
Posted On: 10/12/2007how long does it take your application to complete? its been 2.5 weeks for me, and im still waiting for something from them in mail or email. They havent sent anything yet to me. and they already took out my money from my other bank acc 1.5 week ago. IT MAY BE A COMPLETE DISASTER..
Posted On: 10/12/2007Save yourself a headache and go elsewhere even if you get a lower rate. Not worth the trouble.
Posted On: 10/12/2007I have tried to deal with the Brick and Mortar Key Bank. They are a disaster! Scrambled my application and comingled address information on multiple accounts on which I was joint owners. Had to go in person to the bank 3 times to straighten their mess out. I was trying to open a $150K deposit, so they should have paid attention to me. Not devious, just incompetent.
Posted On: 10/11/2007steer clear, customer service is clueless. they hire inexperienced people who are supervised by inexperienced supervisors. terrible bank
Posted On: 10/11/2007This is the most incompetent bank. I tried to wire out money, they had no idea of what I was talking about. When I reached the right person, did not get form for 3 hours faxed. Complete idiots…avoid!!!!!
Posted On: 10/10/2007A complete nightmare. After putting in an application 3 weeks ago, Im still going through verification. Customer Service is a phone transfer hell.
Posted On: 10/10/2007Opened an account. Got good service. Account was easy to open. Great rate. Available in 37 states where they dont have branches.
Posted On: 10/06/2007not available in Wa, called, said only offering in states where they DO NOT have branches. Just refied my mort with them, still said no. Key Direct is not really the same as Key Bank, they will tell you- sorta but not reay
Posted On: 10/02/2007Not good. They are not offering in MI .
Posted On: 10/02/2007whats up with not offering this in new york, i think that stinks
Posted On: 9/29/2007Looks like a good deal but they dont accept accounts from my area (Seattle).
Posted On: 9/27/2007They offer only in a few states this rate. Its not fair. Ill give them just 1 star.
Posted On: 9/26/2007This is a good deal but too bad they dont let me make an account in my state (WA). Ill give it a 3 stars then.
