UFB Direct Bank Reviews & Ratings
For the record, I kept at it with the customer service rep (whoe was more than polite, by the way) asking to talk with upper management several times. Each time, they were busy or in meetings, but finally after much ado, they agreed to waive the early closure fees. What a hassle!!!!
Every bank lower their interest, so what can I say…
Interest rates one of highest in Nation.
Fairly easy to withdraw funds.
Long periods to deposit a mailed check (I thought it had been lost in the mail – an obvious way to get out of paying interest). Took almost two weeks to see it deposited.
Firefox does not work well with their website.
Te lowering of interest rates unless you switched accounts even though they are virtually identical.
Their automatic ATM rebate is the reason I stay with them.
ew account, my account number would be exactly the same!). The name is different, however. Another difference is that the
ew account is supposedly subject to a tiered interest rate depending on balance — but when I asked what the rate was at each tier, they admitted that the rate is the same for all tiers (5.31%). Quite obviously, this is a way for UFB to apply bait-and-switch tactics — bring depositors in with a competitively high rate, then lower the rate on the fish already hooked, while continuing to attract new prey by publicizing continued high rates. Customer service informed me it is my responsibility to call every Tuesday to see if any changes have taken place to my account. Fair enough! But Im writing this to put the word out! BUYER BEWARE with this bank!
Note that they have changed the interest rates as of today. You need $10k to get the 5.31% max, but it starts at 5.11% which is still good. If you have an existing account, make sure that you are getting the absolute savings rate and not money market, which is 4.40%
Rate is also good.